Return/refund policy

You should contact us, if you are not satisfied with a Product purchased for any reason. We will promptly exchange the Product or refund your purchase, if you return the Product to us within thirty (30) days of purchase, provided you return the Product to us in its original packaging and include a proof of purchase from PCE Instruments with your return and, further provided, the returned Product is in an unused, undamaged and saleable condition. We may deny or otherwise charge you restocking fees and other charges on any Product return that fails to meet the return requirements stated above. We will examine all returned Products and will notify you of our refund determination via e-mail within a reasonable period of time. Should we agree to refund your purchase, we will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the date we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, including any applicable delivery charges and any reasonable costs you incur in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.